With over a 20 year track record of quality, BSI specializes in providing superior facility management services. Initially serving Johns Hopkins Institutions,
we have expanded our portfolio to include over twenty properties throughout the State of Maryland. This growth has occurred by a continuous focus on
our mission of providing high value service to the tenants, preserving the life of the assets through
a comprehensive maintenance plan and meeting
the needs of the owners by developing effective financial controls and future improvement plans.
PROPERTY & FACILITY MANAGEMENT
Broadway Services, Inc. has resolved the dilemma
of task management by successfully integrating technology with people. As a result, virtually every aspect of task oriented services designed to support tenants’ needs and building infrastructure can
be centrally monitored, creating true facilities management.
TENANT REQUEST CENTER
To ensure superior property and facility management, BSI has employed a unique approach to manage assets. All facility data is housed in a central database. Using this data, the Tenant Request Center accepts requests, distributes work, monitors performance, monitors building systems, and advises the tenant
when the work is completed. As a client, requests can be initiated via email or phone. This virtually eliminates discrepancies, resulting in high tenant satisfaction.
BSI currently maintains staffing on both a mobile
and site specific basis. This level of staffing is determined by the needs of the client and facility.
Our highly trained team is available to be dispatched to facilities that do not have dedicated site staffing. This allows for rapid response to customer needs.
FIELD COMMUNICATION DEVICE (FCD)
BSI’s Tenant Request Center uses technology to maximize resources to get the job done. Each assigned BSI field technician is issued a Field Communication Device (FCD). The FCD allows the Tenant Request Center to communicate with the field technician electronically. This allows
tasks to be assigned, performed, monitored and completed on a daily basis with minimum staff.