WHAT WE DO
Do you need a handyman? A tradesman? An engineer? Or do you need a professional facility manager and an entire team of talented facility professionals?
Do you need them now and then? At your site every day? Or do you need complete facility management of your office, school, clinic, laboratory or warehouse?
These are the services provided by Broadway Services Facilities Management and Maintenance Division and our team of tested, reliable contractor partners.
ABOUT US
Broadway Services Maintenance and Management Division was founded 20 years ago to provide quality maintenance management services to the Johns Hopkins family. From our original 3 properties, we have expanded our portfolio to numerous properties owned by various commercial, governmental, and institutional entities.
This growth has occurred by a continuous focus on a mission of providing high value service to the tenants and owners. We preserve the life of the assets through a comprehensive maintenance plan and meet the needs of the owners by implementing effective financial controls and future improvement plans.
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STAFF DEPLOYMENT AND MANAGEMENT CONTROL
Broadway Services has resolved the dilemma of task management and tracking by successfully integrating people and technology.
Work orders and service requests are initiated and channeled through the Tenant Request Center. Clients can contact the center via telephone, fax or e-mail. The Request Center then communicates the task to the appropriate maintenance personnel via a field communication device. Each mechanic or technician carries an interactive pager and/or cellular telephone to communicate with the Request Center and supervisory personnel either electronically or verbally.
This allows multiple tasks to be assigned, monitored, performed and completed on a daily basis. All of the data related to work requested and completed is stored in a database in files unique to the client’s specific facility. Work histories, cost of repairs, and preventive maintenance logs are easily accessible for the client’s use and analysis.
OUR GOALS
Our priority is to work in harmony with our client property owners and managers to provide them with reliable, cost effective building services. From fixing holes in the walls to building the whole wall, from controlling maintenance costs to remote monitoring of building controls, we strive to create a valuable partnership with our clients by providing effective, seamless facilities services.
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